Last Updated: 9/8/2023

Thank you for choosing FireBoxIPTV. We value your satisfaction and aim to provide the best IPTV service experience. Please read our refund policy carefully to understand your rights and responsibilities when seeking a refund.

1. Refund Eligibility

• 30-Day Satisfaction Guarantee: We offer a 30-day satisfaction guarantee. If you are not completely satisfied with our service within the first 30 days from your initial subscription purchase, you are eligible for a full refund.

• Technical Issues: You may request a refund if you experience unresolved technical issues that prevent you from accessing our service as intended. To be eligible, you must first allow our support team a reasonable opportunity to resolve the issue.

2. How to Request a Refund

To request a refund, please follow these steps:

• Contact our customer support team within the specified refund eligibility period.
• Provide a detailed description of the issue or reason for the refund request.
• Include any relevant documentation or evidence, such as screenshots or error messages.
• Our support team will assess your request and provide further instructions on the refund process.

3. Refund Process

• Once your refund request is approved, we will process the refund within 4 business days. Refunds will be issued using the same payment method used for the original purchase.

4. Non-Refundable Items

The following items or circumstances are non-refundable:

• Any add-on services or subscriptions purchased separately from the main service.
• Refund requests made outside of the specified refund eligibility period.

5. Cancellation of Subscription

If you wish to cancel your subscription without requesting a refund, you can do so at any time through your account settings on our website.

6. Contact Information

If you have any questions about our refund policy or need assistance with a refund request, please contact our customer support team at support@fireboxiptv.com.

7. Policy Updates

This refund policy is subject to change at our discretion. Any updates will be posted on our website, and the date of the last revision will be indicated at the top of the policy.